ICS is here to help you! We make every effort to make our services easy and painless to use, but sometimes things don't cooperate. If that happens, feel free to check out our FAQs for common, easily solved problems. For more personalized assistance, contact us to get the answers you need.

Here we have included some answers to frequently asked questions for your convenience. If you need more help, contact our 24/7 Iowa-based technical support.

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How to Connect to the ICS Network

Internet FAQ

Do I need an ICS account?

Yes, all residents provided with ICS internet need an ICS account. The ICS account is how we identify devices that belong to residents and how you manage your upgrades.  Here is the link to the onboard page to login to your account. If you have never logged into your account you will follow the first time user steps to recover your account. If your email or phone number isn’t coming back in our records, please call our support office at 515-268-4000 and we can assist.

I have an online upgrade, how do I cancel and do I get a refund?

All upgrades are self-sign up and self-cancellation. You may cancel your upgrade at any time by logging into your account or you can call our support office and we can cancel it for you. Upon cancellation, you will continue to receive the upgraded speed purchased for the remainder of the 30 days. No pro-rated refunds are issued for the balance of the month.  If your lease is up on your residence and you can provide proof that you are no longer living at the location, you may call within three days of the payment for your speed upgrade to receive a refund for up to 30 days of service.

Do I need a router?

If you are wanting Wi-Fi in your unit, you will need to purchase a router. We sell them at our Support Office, but you can also pick them up at retailers like Amazon, Best Buy or Target.

What kind of router do you recommend?

For most situations we would recommend the Linksys AX1800 for its speed, compatibility and performance!

I’ve purchased a router, now what?

Your router needs to be registered to your ICS account in order to connect to the ICS network. Plug the router in to a power outlet. Connect the Ethernet cable into the wall and into the port on the back of the router labeled “Internet, WAN, Modem”. Once your router is plugged in, connect your device to your router and register it to the ICS network.

My building has a provided wireless network, how do I use it?

Communities that have provided wireless Internet require all devices connecting to the Internet be registered onto the ICS account. Devices that need to be registered can connect to the ICS Registration which will take you to the ICS page where you can login and register that device. Once they are registered onto the account, they will be given a password for the permanent network.

Some devices such as wireless TVs or gaming consoles typically will not bring you to the ICS login page when connected to the registration.

Most new smartphones, Samsung, OnePlus, Pixels, and iPhones all have a form of MAC randomization. If this device is registered, but the password isn’t being accepted, likely the MAC that got registered was not the true MAC address of your phone. This MAC randomization and private address feature will need to be disabled on both ICS registration and the ICS main network.

o   For iPhones: Click on the blue I symbol next to each network and disable the private address.

o   For other phones: Click on both networks, there should be an advanced setting or privacy setting. Inside there you should be able to find a drop down menu and you would want it set to: Use device MAC or Use phone MAC.

o   The phone likely needs to be re-registered at the password that was on your account wasn’t the correct one, so therefore the password isn’t either.

Certain devices are not designed to work with enterprise wireless, such as Sonos speakers, wireless printers, etc. These devices typically require being able “see” other devices on the network which enterprise wireless is not designed to do. The best option these types of devices would be behind a personal WiFi router.

We do recommend for best results that the customer's devices need to be dual-band 802.11n capable or better. We recommend at least 802.11ac Wave 2 or faster, or 802.11ax with 6GHz support / WiFi 6E.

We can only guarantee via end-to-end wired ethernet connection. The best and most accurate test would be on a device that is directly plugged in will need to be registered as a wired device onto your account. Once that is done, download the speed test application by Ookla and run the test.

I recently moved from one property offering ICS service, to another offering ICS service – what do I do?

If you login to your ICS account and it no longer reflects where you are currently living, please contact support at 515-268-4000 and we can update your account..

What if I don’t have a device to plug into the wall?

We can only guarantee speeds going to the wall. Internet connection via Wi-Fi can be difficult as a baseline as it is transmitted via radio frequencies (RF). The RF spectrum is shared space between many different devices that allow many variables to be introduced into the environment.

ICS Copyright Infringement Policy

1st Notice: User will be notified by email and is required to discontinue the downloading of copyrighted material.

2nd Notice: User will be notified by email and phone to ensure they are aware of the situation. The user is required to discontinue the downloading of copyrighted material.

3rd Notice: User account will be disabled and will receive notice after failed login. User will be required to call ICS and explain their actions and will be required to discontinue the downloading of copyrighted material.

4th Notice: User account will be disabled and will receive notice after failed login. User will be required to come to the ICS offices and speak to management to explain their actions. Users will be required to discontinue the downloading of copyrighted material.

5th Notice: Users account will be permanently terminated.

ICS Subscriber Agreement

**THIS SUBSCRIBER AGREEMENT (THE “AGREEMENT”) STATES THE TERMS AND CONDITIONS UNDER WHICH YOU (“YOU” OR “SUBSCRIBER”) MAY USE THE ICS, LLC SERVICE (THE “SERVICE”). BY CLICKING THE “I ACCEPT” BUTTON BELOW OR SIGNING THE AGREEMENT, YOU ARE INDICATING YOUR AGREEMENT TO BE BOUND BY ALL OF THE TERMS, CONDITIONS, NOTICES, AND ACKNOWLEDGMENTS CONTAINED IN THIS AGREEMENT. READ THIS AGREEMENT CAREFULLY AND COMPLETELY AS IT SETS FORTH YOUR RIGHTS AND OBLIGATIONS WITH RESPECT TO YOUR USE OF SERVICE.**

Acceptance of Agreement. Internet Consulting Services, LLC. (“ICS, LLC”) in association with your property manager (“Property Manager”) provides its Service to Subscriber conditioned upon Subscriber’s acceptance, in its entirety, of the terms and conditions contained in this Agreement. ICS, LLC / Property Manager may, in its sole discretion, change, modify, add, or remove portions of this Agreement, and the Service provided hereunder, at any time. ICS, LLC / Property Manager will notify Subscriber of any such changes by posting the modified Agreement on the ICS, LLC or Property Manager Web site, or by sending notice via email, postal mail, or other means to Subscriber. Scope of this Agreement. The Service may be upgraded from time to time and Subscriber acknowledges that ICS, LLC may install such upgrades at any time. Unless explicitly stated otherwise, any new features that augment or enhance the Service shall be subject to the terms, conditions, and notices contained in this Agreement.

Service.

Subject to the terms and conditions of this Agreement, ICS, LLC / Property Manager agrees to provide the Service in accordance with the selected service plan as set forth, as defined below.

### Equipment and Service:

1. Access to Subscriber’s Premises. Subscriber authorizes ICS, LLC and Property Manager and its employees, agents, contractors, and

representatives to enter Subscriber’s premises (the “Premises”) in

order to install, maintain, inspect, repair, and if necessary remove

the ICS, LLC equipment. All such services will be conducted at a

time agreed to with Subscriber. If Subscriber is not the owner of

the Premises, upon request, Subscriber will supply ICS, LLC and/or

Property Manager with the owner’s, leasers or renter’s name and

address, evidence that Subscriber is authorized to grant access to

the Premises on the owner’s, leasers or renter’s behalf, and (if

needed) written consent from the owner, leaser or renter of the

Premises to install the necessary ICS, LLC equipment. ICS, LLC /

Property Manager assumes no responsibility for any damage, personal

or property, to the premises as a result of the installation or

removal of the ICS, LLC equipment. In the event Subscriber elects to

remove or move any ICS, LLC equipment, Subscriber assumes all

responsibility for any damage, personal or property, caused by such

action.

2. Replacement or Repair of ICS, LLC Equipment. Subscriber shall be

solely responsible for the cost of replacement or repair of any

lost, stolen, damaged, sold, transferred, leased, encumbered, or

assigned ICS, LLC Equipment or part thereof, together with any

incidental costs incurred by ICS, LLC / Property Manager relating to

the replacement, repair, or installation of the ICS, LLC equipment.

3. Subscriber’s Hardware and Software. Except for gross negligence or

willful misconduct by ICS, LLC / Property Manager, ICS, LLC /

Property Manager shall have no liability whatsoever for any damage,

loss, or destruction to Subscriber Equipment. In the event of such

gross negligence or willful misconduct by ICS, LLC / Property

Manager, ICS, LLC / Property Manager shall pay for the repair or

replacement of the damaged parts up to a maximum of \$500 and such

shall be Subscriber’s sole remedy relating to such activity. ICS,

LLC shall not be responsible for damage done to hardware or software

due to the installation of Customer Premise Equipment. Hundreds of

the Customer Premise Equipment pieces have been installed without

incident.

4. Quality of Service. Subscriber can expect an Industry Standard of up

time of 90% or greater. This number will be near 100%, but not to be

less then 90%. Subscribers requesting onsite service or install can

expect an ICS Inc. representative to handle their service call

within 24 hours of notification providing that notification occurs

on a business day, and a business day directly follows the date of

service or installation request.

### Installation/End-User Software Licenses:

Installation. ICS, LLC or its agents will install the ICS, LLC

Equipment. The Subscriber may be billed separately for installation

according to the selected billing plan. At ICS, LLC’s option, the

installation charge, together with applicable franchise fees and taxes,

will be charged to Subscriber’s credit card, invoiced, or other billing

option, (i) at the time of installation, or (ii) in accordance with ICS,

LLC’s then current billing policies.

#### Payment Terms:

1. Service Fees. Subscriber agrees to pay the monthly service fees,

plus applicable franchise fees and taxes, as set forth in the

current Price List effective at the time of installation, as

modified from time to time in accordance with the terms of this

Agreement (the “Price List”). This fee is the monthly fee for the

Service and Equipment use. The fee for the first month of Service

and Equipment, together with applicable franchise fees and taxes,

will be charged to Subscriber at the time of installation. This

monthly fee will be assessed as follows: Subscribers signing up for

service on any day other than the 1st of the month will be billed a

pro-rated portion of the full monthly amount as outlined on the

Price List. Thereafter, the Service fee together with applicable

franchise fees and taxes will be billed to Subscriber monthly.

2. ICS, LLC / Property Manager Equipment fees. The price to

rent/purchase/lease ICS, LLC equipment, plus all applicable

franchise fees and taxes, is as set forth in the Price List. At ICS,

LLC’s option, the equipment charge, together with applicable

franchise fees and taxes, will be charged to Subscriber’s credit

card, invoiced, or other billing option, (i) at the time of

installation, or (ii) in accordance with Property Manager’s then

current billing policies.

3. Agreement to Pay. Subscriber agrees to pay all ICS, LLC equipment

fees, installation charges and Service fees, including applicable

franchise fees and taxes. Subscriber hereby authorizes ICS, LLC to

charge Subscriber’s credit card, invoice subscriber, or other

billing option in accordance with Property Manager’s then current

billing policies, for all such fees, charges and taxes. Subscriber

agrees to pay for ICS, LLC Service through the end of the agreement.

4. Late Payments; Failure to Pay. If any payment due to ICS, LLC is not

timely received, an administrative charge may be assessed and the

Service may be disconnected. If the Service is disconnected,

Subscriber may be required to pay a reconnect fee in addition to all

past due charges before the Service is reconnected. The

administrative charge is intended to be a reasonable advance

estimate of ICS, LLC’s costs resulting from Subscriber’s late

payments and non-payments. ICS, LLC does not anticipate that

Subscriber will fail to make payments on a timely basis and the

administrative charge is set in advance because it would be

difficult to determine the costs associated with any particular late

payment or non-payments. ICS, LLC will not extend credit to

Subscriber and the administrative charge is not interest, a credit

service charge, or a finance charge.

5. Price Changes. ICS, LLC reserves the right to change its Service

fees, Equipment fees, and installation charges at any time by

posting new prices and/or policies to the ICS, LLC’s Web site or

sending email or postal mail to Subscriber. Subscriber will be

sheltered from price increases through the agreement period.

6. Billing Errors. Subject to applicable law, Subscriber must notify

ICS, LLC of any billing errors or other requests for credit within

six months of when Service is provided.

### Information Use:

Monitoring the Service. ICS, LLC has no obligation to monitor the

Service, but may do so and, may disclose information regarding your use

of the Service if ICS, LLC, in its sole discretion, believes that it is

reasonable to do so, including to: satisfy laws, regulations, or

governmental or legal requests; operate the Service properly; or protect

itself and its Subscribers. ICS, LLC may immediately remove your

material or information from ICS, LLC’s servers, in whole or in part,

which ICS, LLC, in its sole and absolute discretion, determines to

infringe another’s property rights or to violate this Agreement or the

Privacy Policy. If Subscriber is found to be using service to host a

server, or engaging in any other bandwidth intensive activities beyond

normal Internet browsing, ICS, LLC has the right block the I.P. and/or

service or charge appropriately for such usage. BANDWIDTH WILL BE

MONITORED AT ALL TIMES BY ICS, LLC

### Prohibited Uses of the Service:

#### Customer’s tenants shall not use the ICS Equipment or the Service to, directly or indirectly:

1. Restrict, inhibit, or otherwise interfere with the ability of any

other person to use or enjoy the ICS Equipment or the Service,

including, without limitation, posting or transmitting any

information or software which contains a virus or other harmful

feature; or generating levels of traffic sufficient to impede

others' ability to send or retrieve information;

2. Re-sell the Service or otherwise charge others to use the Service.

The Service is for personal use only and tenants agree not to use

the Service for operation as an Internet Service Provider or for any

other business enterprise in competition with ICS Service. Tenants

are strictly prohibited from sharing ICS Internet service with

others outside of their apartment including “open wireless access

points.”

3. Network additional computers above the quantity specified by ICS.

The networking of additional computers beyond the quantity allowed

will not be supported by ICS. Tenants wishing to add service for

additional computers must do so through ICS, if product

specifications allow such;

4. Attempt to login, access, or attack any of ICS’s Equipment or

network, including radio and network Equipment;

5. Open Customer Premises Equipment (break ICS’s sealed label)

ICS, LLC reserves the right to immediately terminate this Agreement and

the Service if Subscriber engages in any of the activities listed above

or if Subscriber uses the ICS, LLC Equipment or Services in a way which

is contrary to any other ICS, LLC or Property Manager’s policy. This

Section shall not in any way limit ICS, LLC’s or Property Manager’s

rights of termination pursuant to this Agreement. Subscriber assumes the

risk and agrees to indemnify and hold harmless ICS, LLC and Property

Manager against all claims and expenses (including reasonable attorney

fees) resulting from Subscriber engaging in any of the activities listed

above. This provision will survive termination of this Agreement.

### Termination and Expiration:

1. Termination by Subscriber. Subscriber may terminate this Agreement

for any reason at any time by notifying ICS, LLC of such termination

no later than one business day prior to the commencement of the next

billing month by calling Member Services, by email, or by postal

mail (if sending via email, termination will not take effect until

Subscriber receives a reply via email from ICS, LLC to confirm the

termination). Subscriber will be responsible for the remainder of

the contract term at the agreed upon price. Subscriber may be

required to return Equipment or may be charged non-returned

Equipment fees as determined by ICS, LLC in their sole discretion.

2. Termination by ICS, LLC or Property Manager. ICS, LLC or Property

Manager may terminate this Agreement immediately should Subscriber

violate any of the terms of this Agreement. ICS, LLC may also

terminate the Service for any other reason at any time by providing

Subscriber with written notice of such termination no later than 30

days prior to the date of termination. In the event ICS, LLC or

Property Manager terminates the Service for any reason other than

Subscriber’s violation of this Agreement, fees and charges will

accrue through the date of termination but all prepaid fees and

charges that have been paid in advance for any full month of

canceled Services will be refunded. If Subscriber’s/End-Users

computer causes problems and disrupts ICS, LLC’s service to other

subscribers, ICS, LLC may temporarily block, without notice,

Subscriber’s access to ICS, LLC’s network until the problem is fixed

on Subscriber’s computer.

3. Retention of Rights. Nothing contained in this Agreement shall be

construed to limit ICS, LLC’s or Property Manager’s rights and

remedies available at law or in equity. Subject to applicable law,

ICS, LLC reserves the right to delete all data, files, electronic

messages, or other information that is stored on ICS, LLC’s servers

or systems when Subscriber’s account with ICS, LLC is terminated for

any reason.

4. Agreement to Indemnify. Subscriber shall have sole responsibility

for ensuring that all other users understand and comply with the

terms and conditions of this Agreement. Subscriber further

acknowledges and agrees that Subscriber is solely responsible and

liable for any and all breaches of the terms and conditions of this

Agreement, whether such breach is the result of use of the Service

and/or ICS, LLC Equipment by Subscriber or by another user of End

User’s computer. Subscriber agrees to indemnify and hold harmless

ICS, LLC against all claims and expenses (including reasonable

attorney fees arising out of the use of the Service and/or Equipment

by any other user of Subscriber’s computer).

### Permission Grant:

ICS, LLC and Property Manager grants you-Subscriber/End-user the right

to use the Subscriber Premises Equipment (USB adapter, Ethernet

Converter, PCI Card, and cable), but does not grant permission to:

1. Modify, translate, reverse engineer, decompile disassemble (except

to the extent applicable laws specifically prohibit such

restriction), or create derivative works based on the ICS, LLC

Equipment;

2. Rent, lease, grant a security interest in, or otherwise transfer

rights to the ICS, LLC Equipment; or

3. Remove any proprietary notices or labels on the ICS, LLC Equipment.

### Subscriber Obligations:

#### In consideration of Subscriber’s use of the Service, Subscriber agrees to:

1. Provide true, accurate, current, and complete information as

prompted by the Service’s registration or member sign-up form (such

information being the “Registration Information”);

2. Maintain and promptly update the Registration Information to keep it

true, accurate, and complete; and

3. Refrain from using the Service for any purpose that is unlawful or

prohibited by this Agreement. If Subscriber provides any information

that is untrue, inaccurate, not current, or incomplete, or if ICS,

LLC or Property Manager has reasonable grounds to suspect that such

information is untrue, inaccurate, not current, or incomplete, ICS,

LLC has the right to suspend or terminate Subscriber’s account and

refuse any and all current or future use of the Service (or any

portion thereof).

4. Subscriber agrees to provide a suitable environment for ICS, LLC’s

indoor Subscriber Premises Equipment to meet its operating

environment requirements (ex. temperature and humidity).

#### Conduct:

1. Subscriber acknowledges and agrees that ICS, LLC may preserve

Content and may also disclose Content if required to do so by law or

in the good faith belief that such preservation or disclosure is

reasonably necessary to: (i) comply with legal process; (ii) enforce

this Agreement; (iii) respond to claims that any Content violates

the rights of third parties; or (iv) protect the rights, property,

or personal safety of ICS, LLC, its users, and the public.

2. Subscriber understands that the technical processing and

transmission of the Service, including Subscriber’s Content, may

involve (i) transmissions over various networks; and (ii) changes to

conform and adapt to technical requirements of connecting networks

or devices.

#### Privacy and Security:

- Please report any violations of this Agreement through email to

info@ics-llc.net.

If ICS, LLC identifies a certain IP address/block is the source of

illegal network activity, such as hacking, DDOS-Distributed

- Denial of Service attacks, and SYN flood, ICS, LLC may block

Internet access to/from that IP address/block without any advance

notice. ICS, LLC will monitor bandwidth to ensure that services are

not being used to support a file server. If we find that services

are being used as such, ICS, LLC reserves the right to block the

I.P. or charge appropriately for bandwidth usage.

If ICS, LLC identifies a certain email domain is doing “spamming” or

“email relay,” ICS, LLC will block any email coming from that email

domain without any advance notice.

### Limited Warranty:

**EXCEPT AS OTHERWISE SET FORTH, THE ICS, LLC EQUIPMENT, SERVICE, AND

SOFTWARE ARE PROVIDED BY ICS, LLC “AS IS” WITHOUT WARRANTY OF ANY KIND.

ICS, LLC DOES NOT WARRANT UNINTERRUPTED USE OR OPERATION OF THE ICS, LLC

EQUIPMENT OR SERVICE. SUBSCRIBER’S SOLE REMEDY FOR SERVICE INTERRUPTION

SHALL BE LIMITED TO A PRO RATED REFUND. ICS, LLC DOES NOT WARRANT THAT

ANY DATA OR FILES SENT BY OR TO SUBSCRIBER WILL BE TRANSMITTED IN

UNCORRUPTED FORM OR WITHIN A REASONABLE PERIOD OF TIME. ALL

REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED,

INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF NONINFRINGEMENT,

FITNESS FOR A PARTICULAR PURPOSE, OR MERCHANTABILITY ARE HEREBY

EXCLUDED.**

### DISCLAIMER OF WARRANTIES. SUBSCRIBER EXPRESSLY UNDERSTANDS AND AGREES THAT:

1. **ICS, LLC MAKES NO WARRANTY THAT (i) THE SERVICE OR THE ICS, LLC

EQUIPMENT WILL MEET SUBSCRIBER’S REQUIREMENTS, (ii) THE SERVICE WILL

BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) DELETION,

MIS-DELIVERY, OR FAILURE TO STORE OR EFFECTUATE ANY USER

COMMUNICATIONS, ORDERS, LISTINGS, OR CUSTOMIZATION SETTINGS WILL NOT

OCCUR AS A RESULT OF SUBSCRIBER’S USE OF THE SERVICE, (iv) THE

RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE

ACCURATE OR RELIABLE, AND (v) ANY ERRORS IN THE ICS, LLC EQUIPMENT

SOFTWARE WILL BE CORRECTED.**

2. **THE SERVICE MAY CONTAIN DEFECTS AND, ACCORDINGLY, SUBSCRIBER IS

ADVISED TO SAFEGUARD IMPORTANT DATA, TO USE CAUTION, AND TO NOT RELY

IN ANY WAY ON THE CORRECT FUNCTIONING OR PERFORMANCE OF THE

SERVICE.**

3. **ANY MATERIAL, PRODUCTS, OR SERVICES DOWNLOADED OR OTHERWISE

OBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT SUBSCRIBER’S OWN

DISCRETION AND RISK AND THAT SUBSCRIBER WILL BE SOLELY RESPONSIBLE

FOR ANY DAMAGE TO SUBSCRIBER’S COMPUTER SYSTEM OR LOSS OF DATA THAT

RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.**

4. **NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY

SUBSCRIBER FROM ICS, LLC OR THROUGH OR FROM THE SERVICE SHALL CREATE

ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.**

### LIMITATION OF LIABILITY:

**ICS, LLC OR ANY OTHER PERSON INVOLVED IN CREATING, INSTALLING,

DELIVERING, TESTING, OR USING THE SERVICE SHALL NOT BE LIABLE FOR ANY

DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES,

RESULTING FROM THE USE OR THE INABILITY TO USE THE SERVICE, OR FOR COST

PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES, OR RESULTING FROM ANY

GOODS OR SERVICES PURCHASED OR OBTAINED, OR MESSAGES RECEIVED OR

TRANSACTIONS ENTERED INTO THROUGH THE SERVICE OR RESULTING FROM

UNAUTHORIZED ACCESS TO, OR ALTERATION OF A USER’S TRANSMISSIONS OR DATA,

INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, USE, DATA,

OR OTHER INTANGIBLE INFORMATION, EVEN IF ICS, LLC HAS BEEN ADVISED OF

THE POSSIBILITY OF SUCH DAMAGES. THE AGGREGATE LIABILITY FOR ICS, LLC TO

SUBSCRIBER FOR ALL CLAIMS ARISING FROM THE USE OF THE SERVICE IS LIMITED

TO $100.**

1. **EXCLUSIONS AND LIMITATIONS. SOME JURISDICTIONS DO NOT ALLOW THE

EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF

LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME

OF THE ABOVE LIMITATIONS MAY NOT APPLY TO SUBSCRIBER.**

2. General Acknowledgments. Subscriber acknowledges that ICS, LLC may

establish general practices and limits concerning use of the

Service, including without limitation the maximum number of days

that email messages, message board postings, or other uploaded

Content will be retained by the Service, the maximum number of email

messages that may be sent from or received by an account on the

Service, the maximum size of any email message that may be sent from

or received by an account on the Service, the maximum disk space

that will be allotted on ICS, LLC’s servers on Subscriber’s behalf,

and the maximum number of times (and the maximum duration for which)

Subscriber may access the Service in a given period of time.

Subscriber agrees that ICS, LLC has no responsibility or liability

for the failure of the Service and the deletion of other Content

maintained or transmitted by the Service. ICS, LLC reserves the

right at any time and from time to time to modify or discontinue,

temporarily or permanently, the Service (or any part thereof) with

or without notice. Subscriber agrees that ICS, LLC shall not be

liable to Subscriber or to any third party for any modification,

suspension, or discontinuance of the Service. Subscriber further

acknowledges that ICS, LLC reserves the right to change these

general practices and limits at any time, in our sole discretion,

with or without notice.

3. Indemnification. Subscriber agrees to indemnify and hold ICS, LLC,

its directors, officers, employees, agents, attorneys, co-branders

or other partners harmless from any claim or demand, including

reasonable attorneys' fees, made by any third party due to or

arising out of the Content Subscriber submits, posts to or otherwise

transmits through the Service, Subscriber’s use of the Service, the

ICS, LLC Equipment and the Software, Subscriber’s connection to the

Service, Subscriber’s violation of this Agreement, or Subscriber’s

infringement of any intellectual property or other right of any

other person or entity.

4. Enforcement. Because user authentication on the Internet is

difficult, ICS, LLC cannot and does not confirm that each user is

who they claim to be. Because ICS, LLC does not and cannot be

involved in user-to-user dealings or control the behavior of

participants on ICS, LLC, in the event that Subscriber has a dispute

with one or more users, ICS, LLC has no ability to prevent or

restrict conduct, communications, or Content which might violate

this Agreement prior to its transmission on or through the Service,

nor can ICS, LLC ensure prompt removal of any such communications or

Content after transmission or posting. Accordingly, ICS, LLC does

not assume responsibility to Subscriber or others for any failure by

ICS, LLC to enforce the provisions contained in this Agreement.

1. Assignment. Subscriber shall have no right to assign this

Agreement.

5. Governing Law. This Agreement and the relationship between

Subscriber and ICS, LLC shall be governed by and construed in

accordance with the laws of the State of Iowa without regard to its

conflicts of law provisions.

6. International Use. Recognizing the global nature of the Internet,

Subscriber agrees to comply with all local rules regarding online

conduct and acceptable Content. Specifically, Subscriber agrees to

comply with all applicable laws regarding the transmission of

technical data exported from the United States or the country in

which Subscriber resides.

7. Time Limitation. Subscriber agrees that regardless of any statute or

law to the contrary, any claim or cause of action arising out of or

related to this Agreement or use of the Service must be filed within

one year after such claim or cause of action arose or be forever

barred.

8. Headings. The section headings and sub-headings contained in this

Agreement are for convenience only and have no legal or contractual

effect.

Miscellaneous:

*Notices:*

For any inquiries or notices required in connection with this Agreement, Subscriber should contact ICS, LLC in writing at 235 Alexander Ave, Ames IA 50010. ICS, LLC will use Subscriber’s email address or mailing address to contact Subscriber regarding the Service, billing, this Agreement, the Privacy Policy, and all other notices and information ICS, LLC deems necessary to provide Subscriber. Accordingly, Subscriber is required to monitor his or her email on a regular basis and provide ICS, LLC with prompt notice of any change to Subscriber’s email address. Subscriber’s use of the Service following delivery of any notice to Subscriber from ICS, LLC will be deemed to be Subscriber’s acknowledgment and acceptance of such notice. It is Subscriber’s sole responsibility to notify ICS, LLC of email address to use for all notices regarding this Agreement, the Privacy Policy, the Price List, the Service, and all other notifications. If Subscriber does not provide a current email address to ICS, LLC, ICS, LLC is not responsible.

*No Relationship:*

Nothing in this Agreement will create any joint venture, joint employer, franchisee-franchiser, employer-employee, or principal-agent relationship with ICS, LLC, nor impose upon either company any obligations for any losses, debts, or other obligations incurred by the other except as expressly set forth herein.

*General:*

This Agreement constitutes the entire agreement and understanding between the parties with respect to the subject matter of this Agreement and supersedes and replaces any and all prior written or verbal agreements. In the event that any portion of this Agreement is held to be unenforceable, the unenforceable portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intentions of the parties and the remainder of the provisions shall remain in full force and effect. ICS, LLC’s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provisions of this Agreement.

*Quality of Service:*

ICS, LLC will make its best effort to provide the bandwidth purchased by Subscriber / Property Manager to the end user or as close as possible given the restraints of the equipment. ICS, LLC will purchase bandwidth from one or more Tier 1 or Tier 2 network providers to maintain this level of service. ICS, LLC’s network providers guarantee the service provided to ICS, LLC. In some instances due to cable runs within the building or distances between hops, the speed may be marginally less than bandwidth purchased by Subscriber / Property Manager. Should bandwidth fall below the service level purchased ICS, LLC will make every reasonable effort to increase bandwidth except where physical cable restrictions or distances do not allow.

If Subscriber has any questions regarding the Service, the ICS, LLC Equipment, the Service, or this Agreement, Subscriber is advised to contact ICS, LLC by emailing to info@ics-llc.net or by calling 515.232.4453.

Television FAQ

• Blue or green screen

• Searching for signal

• Freeze framing or pixelated picture

• Issues with channels changing

• Black or snowy screen

• How do I reset my receiver?

• Channel not purchased

• Pixelating

• No signal/input issue

• Problems communicating with dish

• Channels changing on their own

• Receiver will not power on

• Recording problems

• Streaming Options

Possible causes:

• TV output setting.

• DIRECTV® Receiver may not be on.

• VCR or DVD is on when it should be off.

• The cable between your receiver and television may not be connected.

Solutions:

• Tune to the channel you use to watch DIRECTV® service, usually channel 3 or 4. If your DIRECTV receiver is connected in a more advanced way (using Audio/Video or S-Video cables), you may need to tune to Video 1, 2 or 00.

• Turn your TV off, then on.

• Turn your DIRECTV receiver off, then on. When the receiver is on, the red or green light will stay lit.

• Press the “TV/DSS,” “SAT,” “DSS,” “DIRECTV” or “INPUT” button on the remote control.

• If your TV has a “TV/Video” button on its front panel, you can use it to toggle between 3, 4, Video 1 and 2.

• Turn off your VCR, DVD and any other equipment connected to the receiver.

• Unplug the power cord for 15 seconds to reset the receiver.

• Make sure all cables are properly connected.

• How many receivers are not working?

• Find out what type of receivers are not working?

• How often is this happening?

• What channels are this happening on?

• On the receivers that are not working, check the transponders.

• On remote, select Menu

• Press arrow down to Parental Fav’s & Setup

• Press Select

• Press arrow down to System Setup

• Press Select

• Press arrow down to Satellite or Satellite & Antenna

• Press Select

• Press Select on View Signal Strength

  • If you see numbers, a reset should fix it

  • If it is raining, snowing, or heavy winds the numbers will be in the 40’s and 50’s

• To see the different satellite transponders, press the Select on + for Satellite

  • For standard and DVR receivers, you will only get the 101, 110, and 119 satellites

• You will not see all transponders, they will either show 0 or –

• Make sure the first 3 transponders are above 80

• On the DVR’s, make sure they are getting a signal on both tuners

  • Press arrow button down to Tuner

  • Press Select on + to change between tuners

  • For HD and HD DVR receivers, you will see 101, 110, 119, 99(c), 103(ca), 103(cb), and SWM

• Make sure the first 3 transponders are above 80

• HD locals are on the 99(c) satellite

  • If you are having issues with their HD locals and set up is correct then it could be problem with the dish

• If the transponders in 99(c), 103(ca), 103(cb) are low, it usually is a dish or equipment issue

  • SWM will show channels 1-9

  • 0’s mean the channel is being used

  • Multiswitch will not show

• If transponders are in the 80’s and 90’s, then have the customer reset their receiver

  • Unplug the receiver’s power for 15 seconds.

    • You can unplug from the wall outlet.

    • You can unplug from the back of the receiver.

    • You can press the red reset button for 15 seconds

• On the right hand side of the receiver, there is a door that needs to flipped opened

• To the left of the access card is the reset button, press and hold for 15 seconds

• Recheck the transponders (see above bullets)

Problem: Your picture is breaking into squares or pixels.

Possible causes:

• Severe weather (heavy rain or snow) can interfere with the signal, causing your picture to freeze frame or “pixelate.”

• This may also happen if there are any obstructions (such as tree limbs, buildings, etc.) blocking your dish’s clear view of our satellite, or excessive water pooling on the face of your dish’s low-noise blockers (LNBs).

Solutions:

• Unplug your receiver for 15 seconds and it will reset itself

• If there are obstructions blocking the dish’s clear view of the satellite, you should contact a professional to remove them or ICS Advanced Technologies at 877-504-7618.

• If your signal strength is lower than 70 (60 or lower on HD receivers) on most transponders in good weather, contact ICS Advanced Technologies at 877-504-7618. Your system manual explains how to check your signal strength

Problem: You are unable to move from one channel to another.

Possible causes:

• Your remote isn’t operating the receiver.

• You may be trying to select a channel that isn’t displayed in the on-screen guide or in the favorites list you are using.

• You may be trying to go to a locked-out channel.

• Your receiver’s Channel Lock feature may be active.

Solutions:

• Change the channel using the channel up/down buttons on the receiver. If you can change channels on the receiver, change the batteries in your remote.

• If you can’t change channels from the receiver, turn it off and unplug it. After at least 15 seconds, plug the receiver back in and turn it on. Again, try changing channels from the receiver itself.

• Tune to a channel by entering the channel number on the remote’s keypad. If this takes you to the correct channel, adjust your favorites list.

• Press the “guide” button on your remote. Then press the “fav” or “list” button several times. Watch for an indication at the top of the guide that you are moving from “all channels” to a particular favorites list.

• If you are locked on one channel only, your Channel Lock feature is likely active. Consult your system manual to unlock the rest of your channels.

• Enter your password, if necessary.

• See your system manual for information on managing favorite channel lists and locking out channels.

Problem: Your screen is black. When you change channels you may get the information bar with program title and description.

Possible causes

• Your TV is not receiving or displaying the signal from your DIRECTV® Receiver.

• Your receiver has correct guide information, but is not processing video correctly.

• You are viewing a channel where an upcoming sporting or special event is scheduled or has recently ended.

Solutions

• Turn TV off and on.

• Turn DIRECTV Receiver off and on.

• Make sure light on front panel of receiver is lit.

• Press the “TV/DSS” button on the remote control or front panel of the receiver (not all receivers have this option).

• Reset the receiver by unplugging the power cord for 15 seconds.

• Check all cable connections between the wall jack, receiver and TV.

• If the picture is black, but the program title and description display in a banner at the top of the screen:

• If the problem is only occurring on a few channels, check the detailed description of the program through the on-screen guide on those channels. Often, we display a blank screen with a banner before and after a high-profile event to alert customers about the event.

• Reset the receiver by turning off and unplugging the power cord for 15 seconds.

• Run a signal meter test to check your signal strength (press “menu” and look under “setup” or “installation”).

If your signal strength is below 70 (or below 60 on HD receivers) in clear weather on transponders 1 and 2, see our troubleshooting steps for “Searching for satellite signal. Please stand by.”You may see zero strength on transponders 4, 12, 18, 20, 26 and 28. This is normal in many areas. Your system manual shows how to run cables.  

On some DIRECTV receivers there is a reset button inside of the access card door. If your receiver has a reset button, you can simply press it to reset your receiver. If there is not a button inside the access card door or pressing the button does not correct the problem, try these steps to reset your receiver:

• Leave the receiver box on.

• Unplug the receiver from the electrical outlet. (If your receiver’s light is still on, you have pulled the wrong plug.)

• Leave the receiver unplugged for 15 seconds.

• Reconnect it to the electrical outlet and return to normal viewing.

If you are still having problems, you can find more help in the Troubleshooting section of DIRECTV Technical Forums at forums.directv.com or you can call DIRECTV at 800-531-5000 and select the option for technical assistance or you can call ICS Advanced Technologies at 515-268-4000 or 877-504-7618.

• Check to see how many channels have this message.

• Check locals (5, 8, 11, 13, 17, 23)

• Check channel 290 (Disney), if it states Channel Not Purchased reset the receiver

  • Unplug the receiver’s power for 15 seconds.

    • You can unplug from the wall outlet.

    • You can unplug from the back of the receiver.

    • You can press the red reset button for 15 seconds

• On the right hand side of the receiver, there is a door that needs to flipped opened

• To the left of the access card is the reset button, press and hold for 15 seconds

• If it is, check the transponders

  • On remote, select Menu

  • Press arrow down to Parental Fav’s & Setup

  • Press Select

  • Press arrow down to System Setup

  • Press Select

  • Press arrow down to Satellite or Satellite & Antenna

  • Press Select

  • Press Select on View Signal Strength

    • To see the different satellite transponders, press the Select on + for Satellite

    • For standard and DVR receivers, you will only get the 101, 110, and 119 satellites

• You will not see all transponders, they will either show 0 or –

• On the 101, make sure the first 3 transponders are above 80

• On the DVR’s, make sure there is a signal on both tuners

  • Press arrow button down to Tuner

  • Press Select on + to change between tuners

    • For HD and HD DVR receivers, you will see 101, 110, 119, 99(c), 103(ca), 103(cb), and SWM

• HD locals are on the 99(c) satellite

  • If there are issues with the HD locals and set up is correct then it could be problem with the dish

• If the transponders in 99(c), 103(ca), 103(cb) are low, it usually is a dish or equipment issue

• SWM will show channels 1-9

  • 0’s mean the channel is being used

  • Multiswitch will not show

• If it show’s 0’s Call ICS at 515-232-4453

• What channels are pixelating?

  • Locals pixelate, cannot fix sporadic pixelation

• How often?

• Is it happening during certain times?

• Reset receiver

  • Unplug the receiver’s power for 15 seconds.

  • You can unplug from the wall outlet.

  • You can unplug from the back of the receiver.

  • You can press the red reset button for 15 seconds

• On the right hand side of the receiver, there is a door that needs to flipped opened

• To the left of the access card is the reset button, press and hold for 15 seconds

• Check transponders

  • On remote, select Menu

  • Press arrow down to Parental Fav’s & Setup

  • Press Select

  • Press arrow down to System Setup

  • Press Select

  • Press arrow down to Satellite or Satellite & Antenna

  • Press Select

  • Press Select on View Signal Strength

    • To see the different satellite transponders, press the Select on + for Satellite

    • For standard and DVR receivers, you will only get the 101, 110, and 119 satellites

• You will not see all transponders, they will either show 0 or –

• On the 101, make sure the first 3 transponders are above 80

• On the DVR’s, make sure you are getting a signal on both tuners

• Press arrow button down to Tuner

  • Press Select on + to change between tuners

    • For HD and HD DVR receivers, you will see 101, 110, 119, 99(c), 103(ca), 103(cb), and SWM

• HD locals are on the 99(c) satellite

• If the transponders in 99(c), 103(ca), 103(cb) are low, it usually is a dish or equipment issue

• SWM will show channels 1-9

  • 0’s mean the channel is being used

  • Multiswitch will not show

  • If low, call ICS at 515-232-4453

• Make sure receiver is on (blue light(s) on front will be on)

• Press Guide on the remote and verify what it brings up

• Use the remote that came with the TV

  • Find the input button on the remote or TV

  • Cycle through all the inputs, give 10-15 seconds in between, until a DIRECTV picture comes up

• Reset receiver

• Unplug the receiver’s power for 15 seconds.

  • You can unplug from the wall outlet.

  • You can unplug from the back of the receiver.

  • You can press the red reset button for 15 seconds

    • On the right hand side of the receiver, there is a door that needs to flipped opened

    • To the left of the access card is the reset button, press and hold for 15 seconds

• Reset receiver

  • Unplug the receiver’s power for 15 seconds.

    • You can unplug from the wall outlet.

    • You can unplug from the back of the receiver.

    • You can press the red reset button for 15 seconds

• On the right hand side of the receiver, there is a door that needs to flipped opened

• To the left of the access card is the reset button, press and hold for 15 seconds

Make sure the receiver is on (blue light(s) on front should be on) and TV is on

• Check power cord, make sure plugged firmly into back of the receiver and at the wall outlet/surge protector) / Could even unplug and then plug back in

• Check input

  • Find the input button on the remote or TV

  • Cycle through all the inputs, give 10-15 seconds in between, until a DIRECTV picture comes up

• Check if it is a blown breaker, plug something else into that outlet

• Check transponders

  • On remote, select Menu

  • Press arrow down to Parental Fav’s & Setup

  • Press Select

  • Press arrow down to System Setup

  • Press Select

  • Press arrow down to Satellite or Satellite & Antenna

  • Press Select

  • Press Select on View Signal Strength

  • To see the different satellite transponders, press Select on + for Satellite

  • For standard and DVR receivers, you will only get the 101, 110, and 119 satellites

• You will not see all transponders, they will either show 0 or –

• On the 101, make sure the first 3 transponders are above 80

• On the DVR’s, make sure you are getting a signal on both tuners

  • Press arrow button down to Tuner

  • Press Select on + to change between tuners

  • For HD and HD DVR receivers, you will see 101, 110, 119, 99(c), 103(ca), 103(cb), and SWM

• HD locals are on the 99(c) satellite

  • If you are having issues with HD locals and set up is correct then it could be problem with the dish

• If the transponders in 99(c), 103(ca), 103(cb) are low, it usually is a dish or equipment issue

• SWM will show channels 1-9

  • 0’s mean the channel is being used

  • Multiswitch will not show

• Repeat Satellite Setup

  • On remote, select Menu

  • Press arrow down to Parental Fav’s & Setup

  • Press Select

  • Press arrow down to System Setup

  • Press Select

  • Press arrow down to Satellite or Satellite & Antenna

  • Press Select

  • Press Select Repeat Satellite Setup

  • Press the dash (-) button on remote

  • Make sure Dish Type is Slimline 5

  • To change the dish type have them press Select and use the up / down arrows to change to the correct dish

  • Switch type will select automatically

  • Make sure Tuners are set to Dual

  • To change the tuners press arrow button down until Tuners is highlighted and then press Select

  • Change to Dual then press Select

  • Use right arrow button to highlight Continue

Streaming Options

We offer streaming options with ATT TV with packages starting as low as $49.99/ month. Call ICS at 515-268-4050 to get signed up. Contactless delivery! No Satellite dishes, no cable boxes and no installation appointments!