How to Connect to the ICS Network
Internet FAQ
Do I need an ICS account?
Yes, all residents provided with ICS internet need an ICS account. The ICS account is how we identify devices that belong to residents and how you manage your upgrades. Here is the link to the onboard page to login to your account. If you have never logged into your account you will follow the first time user steps to recover your account. If your email or phone number isn’t coming back in our records, please call our support office at 515-268-4000 and we can assist.
I have an online upgrade, how do I cancel and do I get a refund?
All upgrades are self-sign up and self-cancellation. You may cancel your upgrade at any time by logging into your account or you can call our support office and we can cancel it for you. Upon cancellation, you will continue to receive the upgraded speed purchased for the remainder of the 30 days. No pro-rated refunds are issued for the balance of the month. If your lease is up on your residence and you can provide proof that you are no longer living at the location, you may call within three days of the payment for your speed upgrade to receive a refund for up to 30 days of service.
Do I need a router?
If you are wanting Wi-Fi in your unit, you will need to purchase a router. We sell them at our Support Office, but you can also pick them up at retailers like Amazon, Best Buy or Target.
What kind of router do you recommend?
For most situations we would recommend the Linksys AX1800 for its speed, compatibility and performance!
I’ve purchased a router, now what?
Your router needs to be registered to your ICS account in order to connect to the ICS network. Plug the router in to a power outlet. Connect the Ethernet cable into the wall and into the port on the back of the router labeled “Internet, WAN, Modem”. Once your router is plugged in, connect your device to your router and register it to the ICS network.
My building has a provided wireless network, how do I use it?
Communities that have provided wireless Internet require all devices connecting to the Internet be registered onto the ICS account. Devices that need to be registered can connect to the ICS Registration which will take you to the ICS page where you can login and register that device. Once they are registered onto the account, they will be given a password for the permanent network.
Some devices such as wireless TVs or gaming consoles typically will not bring you to the ICS login page when connected to the registration.
Most new smartphones, Samsung, OnePlus, Pixels, and iPhones all have a form of MAC randomization. If this device is registered, but the password isn’t being accepted, likely the MAC that got registered was not the true MAC address of your phone. This MAC randomization and private address feature will need to be disabled on both ICS registration and the ICS main network.
o For iPhones: Click on the blue I symbol next to each network and disable the private address.
o For other phones: Click on both networks, there should be an advanced setting or privacy setting. Inside there you should be able to find a drop down menu and you would want it set to: Use device MAC or Use phone MAC.
o The phone likely needs to be re-registered at the password that was on your account wasn’t the correct one, so therefore the password isn’t either.
Certain devices are not designed to work with enterprise wireless, such as Sonos speakers, wireless printers, etc. These devices typically require being able “see” other devices on the network which enterprise wireless is not designed to do. The best option these types of devices would be behind a personal WiFi router.
We do recommend for best results that the customer's devices need to be dual-band 802.11n capable or better. We recommend at least 802.11ac Wave 2 or faster, or 802.11ax with 6GHz support / WiFi 6E.
We can only guarantee via end-to-end wired ethernet connection. The best and most accurate test would be on a device that is directly plugged in will need to be registered as a wired device onto your account. Once that is done, download the speed test application by Ookla and run the test.
I recently moved from one property offering ICS service, to another offering ICS service – what do I do?
If you login to your ICS account and it no longer reflects where you are currently living, please contact support at 515-268-4000 and we can update your account..
What if I don’t have a device to plug into the wall?
We can only guarantee speeds going to the wall. Internet connection via Wi-Fi can be difficult as a baseline as it is transmitted via radio frequencies (RF). The RF spectrum is shared space between many different devices that allow many variables to be introduced into the environment.
ICS Copyright Infringement Policy
1st Notice: User will be notified by email and is required to discontinue the downloading of copyrighted material.
2nd Notice: User will be notified by email and phone to ensure they are aware of the situation. The user is required to discontinue the downloading of copyrighted material.
3rd Notice: User account will be disabled and will receive notice after failed login. User will be required to call ICS and explain their actions and will be required to discontinue the downloading of copyrighted material.
4th Notice: User account will be disabled and will receive notice after failed login. User will be required to come to the ICS offices and speak to management to explain their actions. Users will be required to discontinue the downloading of copyrighted material.
5th Notice: Users account will be permanently terminated.
ICS Subscriber Agreement
**THIS SUBSCRIBER AGREEMENT (THE “AGREEMENT”) STATES THE TERMS AND CONDITIONS UNDER WHICH YOU (“YOU” OR “SUBSCRIBER”) MAY USE THE ICS, LLC SERVICE (THE “SERVICE”). BY CLICKING THE “I ACCEPT” BUTTON BELOW OR SIGNING THE AGREEMENT, YOU ARE INDICATING YOUR AGREEMENT TO BE BOUND BY ALL OF THE TERMS, CONDITIONS, NOTICES, AND ACKNOWLEDGMENTS CONTAINED IN THIS AGREEMENT. READ THIS AGREEMENT CAREFULLY AND COMPLETELY AS IT SETS FORTH YOUR RIGHTS AND OBLIGATIONS WITH RESPECT TO YOUR USE OF SERVICE.**
Acceptance of Agreement. Internet Consulting Services, LLC. (“ICS, LLC”) in association with your property manager (“Property Manager”) provides its Service to Subscriber conditioned upon Subscriber’s acceptance, in its entirety, of the terms and conditions contained in this Agreement. ICS, LLC / Property Manager may, in its sole discretion, change, modify, add, or remove portions of this Agreement, and the Service provided hereunder, at any time. ICS, LLC / Property Manager will notify Subscriber of any such changes by posting the modified Agreement on the ICS, LLC or Property Manager Web site, or by sending notice via email, postal mail, or other means to Subscriber. Scope of this Agreement. The Service may be upgraded from time to time and Subscriber acknowledges that ICS, LLC may install such upgrades at any time. Unless explicitly stated otherwise, any new features that augment or enhance the Service shall be subject to the terms, conditions, and notices contained in this Agreement.
Service.
Subject to the terms and conditions of this Agreement, ICS, LLC / Property Manager agrees to provide the Service in accordance with the selected service plan as set forth, as defined below.
### Equipment and Service:
1. Access to Subscriber’s Premises. Subscriber authorizes ICS, LLC and Property Manager and its employees, agents, contractors, and
representatives to enter Subscriber’s premises (the “Premises”) in
order to install, maintain, inspect, repair, and if necessary remove
the ICS, LLC equipment. All such services will be conducted at a
time agreed to with Subscriber. If Subscriber is not the owner of
the Premises, upon request, Subscriber will supply ICS, LLC and/or
Property Manager with the owner’s, leasers or renter’s name and
address, evidence that Subscriber is authorized to grant access to
the Premises on the owner’s, leasers or renter’s behalf, and (if
needed) written consent from the owner, leaser or renter of the
Premises to install the necessary ICS, LLC equipment. ICS, LLC /
Property Manager assumes no responsibility for any damage, personal
or property, to the premises as a result of the installation or
removal of the ICS, LLC equipment. In the event Subscriber elects to
remove or move any ICS, LLC equipment, Subscriber assumes all
responsibility for any damage, personal or property, caused by such
action.
2. Replacement or Repair of ICS, LLC Equipment. Subscriber shall be
solely responsible for the cost of replacement or repair of any
lost, stolen, damaged, sold, transferred, leased, encumbered, or
assigned ICS, LLC Equipment or part thereof, together with any
incidental costs incurred by ICS, LLC / Property Manager relating to
the replacement, repair, or installation of the ICS, LLC equipment.
3. Subscriber’s Hardware and Software. Except for gross negligence or
willful misconduct by ICS, LLC / Property Manager, ICS, LLC /
Property Manager shall have no liability whatsoever for any damage,
loss, or destruction to Subscriber Equipment. In the event of such
gross negligence or willful misconduct by ICS, LLC / Property
Manager, ICS, LLC / Property Manager shall pay for the repair or
replacement of the damaged parts up to a maximum of \$500 and such
shall be Subscriber’s sole remedy relating to such activity. ICS,
LLC shall not be responsible for damage done to hardware or software
due to the installation of Customer Premise Equipment. Hundreds of
the Customer Premise Equipment pieces have been installed without
incident.
4. Quality of Service. Subscriber can expect an Industry Standard of up
time of 90% or greater. This number will be near 100%, but not to be
less then 90%. Subscribers requesting onsite service or install can
expect an ICS Inc. representative to handle their service call
within 24 hours of notification providing that notification occurs
on a business day, and a business day directly follows the date of
service or installation request.
### Installation/End-User Software Licenses:
Installation. ICS, LLC or its agents will install the ICS, LLC
Equipment. The Subscriber may be billed separately for installation
according to the selected billing plan. At ICS, LLC’s option, the
installation charge, together with applicable franchise fees and taxes,
will be charged to Subscriber’s credit card, invoiced, or other billing
option, (i) at the time of installation, or (ii) in accordance with ICS,
LLC’s then current billing policies.
#### Payment Terms:
1. Service Fees. Subscriber agrees to pay the monthly service fees,
plus applicable franchise fees and taxes, as set forth in the
current Price List effective at the time of installation, as
modified from time to time in accordance with the terms of this
Agreement (the “Price List”). This fee is the monthly fee for the
Service and Equipment use. The fee for the first month of Service
and Equipment, together with applicable franchise fees and taxes,
will be charged to Subscriber at the time of installation. This
monthly fee will be assessed as follows: Subscribers signing up for
service on any day other than the 1st of the month will be billed a
pro-rated portion of the full monthly amount as outlined on the
Price List. Thereafter, the Service fee together with applicable
franchise fees and taxes will be billed to Subscriber monthly.
2. ICS, LLC / Property Manager Equipment fees. The price to
rent/purchase/lease ICS, LLC equipment, plus all applicable
franchise fees and taxes, is as set forth in the Price List. At ICS,
LLC’s option, the equipment charge, together with applicable
franchise fees and taxes, will be charged to Subscriber’s credit
card, invoiced, or other billing option, (i) at the time of
installation, or (ii) in accordance with Property Manager’s then
current billing policies.
3. Agreement to Pay. Subscriber agrees to pay all ICS, LLC equipment
fees, installation charges and Service fees, including applicable
franchise fees and taxes. Subscriber hereby authorizes ICS, LLC to
charge Subscriber’s credit card, invoice subscriber, or other
billing option in accordance with Property Manager’s then current
billing policies, for all such fees, charges and taxes. Subscriber
agrees to pay for ICS, LLC Service through the end of the agreement.
4. Late Payments; Failure to Pay. If any payment due to ICS, LLC is not
timely received, an administrative charge may be assessed and the
Service may be disconnected. If the Service is disconnected,
Subscriber may be required to pay a reconnect fee in addition to all
past due charges before the Service is reconnected. The
administrative charge is intended to be a reasonable advance
estimate of ICS, LLC’s costs resulting from Subscriber’s late
payments and non-payments. ICS, LLC does not anticipate that
Subscriber will fail to make payments on a timely basis and the
administrative charge is set in advance because it would be
difficult to determine the costs associated with any particular late
payment or non-payments. ICS, LLC will not extend credit to
Subscriber and the administrative charge is not interest, a credit
service charge, or a finance charge.
5. Price Changes. ICS, LLC reserves the right to change its Service
fees, Equipment fees, and installation charges at any time by
posting new prices and/or policies to the ICS, LLC’s Web site or
sending email or postal mail to Subscriber. Subscriber will be
sheltered from price increases through the agreement period.
6. Billing Errors. Subject to applicable law, Subscriber must notify
ICS, LLC of any billing errors or other requests for credit within
six months of when Service is provided.
### Information Use:
Monitoring the Service. ICS, LLC has no obligation to monitor the
Service, but may do so and, may disclose information regarding your use
of the Service if ICS, LLC, in its sole discretion, believes that it is
reasonable to do so, including to: satisfy laws, regulations, or
governmental or legal requests; operate the Service properly; or protect
itself and its Subscribers. ICS, LLC may immediately remove your
material or information from ICS, LLC’s servers, in whole or in part,
which ICS, LLC, in its sole and absolute discretion, determines to
infringe another’s property rights or to violate this Agreement or the
Privacy Policy. If Subscriber is found to be using service to host a
server, or engaging in any other bandwidth intensive activities beyond
normal Internet browsing, ICS, LLC has the right block the I.P. and/or
service or charge appropriately for such usage. BANDWIDTH WILL BE
MONITORED AT ALL TIMES BY ICS, LLC
### Prohibited Uses of the Service:
#### Customer’s tenants shall not use the ICS Equipment or the Service to, directly or indirectly:
1. Restrict, inhibit, or otherwise interfere with the ability of any
other person to use or enjoy the ICS Equipment or the Service,
including, without limitation, posting or transmitting any
information or software which contains a virus or other harmful
feature; or generating levels of traffic sufficient to impede
others' ability to send or retrieve information;
2. Re-sell the Service or otherwise charge others to use the Service.
The Service is for personal use only and tenants agree not to use
the Service for operation as an Internet Service Provider or for any
other business enterprise in competition with ICS Service. Tenants
are strictly prohibited from sharing ICS Internet service with
others outside of their apartment including “open wireless access
points.”
3. Network additional computers above the quantity specified by ICS.
The networking of additional computers beyond the quantity allowed
will not be supported by ICS. Tenants wishing to add service for
additional computers must do so through ICS, if product
specifications allow such;
4. Attempt to login, access, or attack any of ICS’s Equipment or
network, including radio and network Equipment;
5. Open Customer Premises Equipment (break ICS’s sealed label)
ICS, LLC reserves the right to immediately terminate this Agreement and
the Service if Subscriber engages in any of the activities listed above
or if Subscriber uses the ICS, LLC Equipment or Services in a way which
is contrary to any other ICS, LLC or Property Manager’s policy. This
Section shall not in any way limit ICS, LLC’s or Property Manager’s
rights of termination pursuant to this Agreement. Subscriber assumes the
risk and agrees to indemnify and hold harmless ICS, LLC and Property
Manager against all claims and expenses (including reasonable attorney
fees) resulting from Subscriber engaging in any of the activities listed
above. This provision will survive termination of this Agreement.
### Termination and Expiration:
1. Termination by Subscriber. Subscriber may terminate this Agreement
for any reason at any time by notifying ICS, LLC of such termination
no later than one business day prior to the commencement of the next
billing month by calling Member Services, by email, or by postal
mail (if sending via email, termination will not take effect until
Subscriber receives a reply via email from ICS, LLC to confirm the
termination). Subscriber will be responsible for the remainder of
the contract term at the agreed upon price. Subscriber may be
required to return Equipment or may be charged non-returned
Equipment fees as determined by ICS, LLC in their sole discretion.
2. Termination by ICS, LLC or Property Manager. ICS, LLC or Property
Manager may terminate this Agreement immediately should Subscriber
violate any of the terms of this Agreement. ICS, LLC may also
terminate the Service for any other reason at any time by providing
Subscriber with written notice of such termination no later than 30
days prior to the date of termination. In the event ICS, LLC or
Property Manager terminates the Service for any reason other than
Subscriber’s violation of this Agreement, fees and charges will
accrue through the date of termination but all prepaid fees and
charges that have been paid in advance for any full month of
canceled Services will be refunded. If Subscriber’s/End-Users
computer causes problems and disrupts ICS, LLC’s service to other
subscribers, ICS, LLC may temporarily block, without notice,
Subscriber’s access to ICS, LLC’s network until the problem is fixed
on Subscriber’s computer.
3. Retention of Rights. Nothing contained in this Agreement shall be
construed to limit ICS, LLC’s or Property Manager’s rights and
remedies available at law or in equity. Subject to applicable law,
ICS, LLC reserves the right to delete all data, files, electronic
messages, or other information that is stored on ICS, LLC’s servers
or systems when Subscriber’s account with ICS, LLC is terminated for
any reason.
4. Agreement to Indemnify. Subscriber shall have sole responsibility
for ensuring that all other users understand and comply with the
terms and conditions of this Agreement. Subscriber further
acknowledges and agrees that Subscriber is solely responsible and
liable for any and all breaches of the terms and conditions of this
Agreement, whether such breach is the result of use of the Service
and/or ICS, LLC Equipment by Subscriber or by another user of End
User’s computer. Subscriber agrees to indemnify and hold harmless
ICS, LLC against all claims and expenses (including reasonable
attorney fees arising out of the use of the Service and/or Equipment
by any other user of Subscriber’s computer).
### Permission Grant:
ICS, LLC and Property Manager grants you-Subscriber/End-user the right
to use the Subscriber Premises Equipment (USB adapter, Ethernet
Converter, PCI Card, and cable), but does not grant permission to:
1. Modify, translate, reverse engineer, decompile disassemble (except
to the extent applicable laws specifically prohibit such
restriction), or create derivative works based on the ICS, LLC
Equipment;
2. Rent, lease, grant a security interest in, or otherwise transfer
rights to the ICS, LLC Equipment; or
3. Remove any proprietary notices or labels on the ICS, LLC Equipment.
### Subscriber Obligations:
#### In consideration of Subscriber’s use of the Service, Subscriber agrees to:
1. Provide true, accurate, current, and complete information as
prompted by the Service’s registration or member sign-up form (such
information being the “Registration Information”);
2. Maintain and promptly update the Registration Information to keep it
true, accurate, and complete; and
3. Refrain from using the Service for any purpose that is unlawful or
prohibited by this Agreement. If Subscriber provides any information
that is untrue, inaccurate, not current, or incomplete, or if ICS,
LLC or Property Manager has reasonable grounds to suspect that such
information is untrue, inaccurate, not current, or incomplete, ICS,
LLC has the right to suspend or terminate Subscriber’s account and
refuse any and all current or future use of the Service (or any
portion thereof).
4. Subscriber agrees to provide a suitable environment for ICS, LLC’s
indoor Subscriber Premises Equipment to meet its operating
environment requirements (ex. temperature and humidity).
#### Conduct:
1. Subscriber acknowledges and agrees that ICS, LLC may preserve
Content and may also disclose Content if required to do so by law or
in the good faith belief that such preservation or disclosure is
reasonably necessary to: (i) comply with legal process; (ii) enforce
this Agreement; (iii) respond to claims that any Content violates
the rights of third parties; or (iv) protect the rights, property,
or personal safety of ICS, LLC, its users, and the public.
2. Subscriber understands that the technical processing and
transmission of the Service, including Subscriber’s Content, may
involve (i) transmissions over various networks; and (ii) changes to
conform and adapt to technical requirements of connecting networks
or devices.
#### Privacy and Security:
- Please report any violations of this Agreement through email to
info@ics-llc.net.
If ICS, LLC identifies a certain IP address/block is the source of
illegal network activity, such as hacking, DDOS-Distributed
- Denial of Service attacks, and SYN flood, ICS, LLC may block
Internet access to/from that IP address/block without any advance
notice. ICS, LLC will monitor bandwidth to ensure that services are
not being used to support a file server. If we find that services
are being used as such, ICS, LLC reserves the right to block the
I.P. or charge appropriately for bandwidth usage.
If ICS, LLC identifies a certain email domain is doing “spamming” or
“email relay,” ICS, LLC will block any email coming from that email
domain without any advance notice.
### Limited Warranty:
**EXCEPT AS OTHERWISE SET FORTH, THE ICS, LLC EQUIPMENT, SERVICE, AND
SOFTWARE ARE PROVIDED BY ICS, LLC “AS IS” WITHOUT WARRANTY OF ANY KIND.
ICS, LLC DOES NOT WARRANT UNINTERRUPTED USE OR OPERATION OF THE ICS, LLC
EQUIPMENT OR SERVICE. SUBSCRIBER’S SOLE REMEDY FOR SERVICE INTERRUPTION
SHALL BE LIMITED TO A PRO RATED REFUND. ICS, LLC DOES NOT WARRANT THAT
ANY DATA OR FILES SENT BY OR TO SUBSCRIBER WILL BE TRANSMITTED IN
UNCORRUPTED FORM OR WITHIN A REASONABLE PERIOD OF TIME. ALL
REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED,
INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF NONINFRINGEMENT,
FITNESS FOR A PARTICULAR PURPOSE, OR MERCHANTABILITY ARE HEREBY
EXCLUDED.**
### DISCLAIMER OF WARRANTIES. SUBSCRIBER EXPRESSLY UNDERSTANDS AND AGREES THAT:
1. **ICS, LLC MAKES NO WARRANTY THAT (i) THE SERVICE OR THE ICS, LLC
EQUIPMENT WILL MEET SUBSCRIBER’S REQUIREMENTS, (ii) THE SERVICE WILL
BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) DELETION,
MIS-DELIVERY, OR FAILURE TO STORE OR EFFECTUATE ANY USER
COMMUNICATIONS, ORDERS, LISTINGS, OR CUSTOMIZATION SETTINGS WILL NOT
OCCUR AS A RESULT OF SUBSCRIBER’S USE OF THE SERVICE, (iv) THE
RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE
ACCURATE OR RELIABLE, AND (v) ANY ERRORS IN THE ICS, LLC EQUIPMENT
SOFTWARE WILL BE CORRECTED.**
2. **THE SERVICE MAY CONTAIN DEFECTS AND, ACCORDINGLY, SUBSCRIBER IS
ADVISED TO SAFEGUARD IMPORTANT DATA, TO USE CAUTION, AND TO NOT RELY
IN ANY WAY ON THE CORRECT FUNCTIONING OR PERFORMANCE OF THE
SERVICE.**
3. **ANY MATERIAL, PRODUCTS, OR SERVICES DOWNLOADED OR OTHERWISE
OBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT SUBSCRIBER’S OWN
DISCRETION AND RISK AND THAT SUBSCRIBER WILL BE SOLELY RESPONSIBLE
FOR ANY DAMAGE TO SUBSCRIBER’S COMPUTER SYSTEM OR LOSS OF DATA THAT
RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.**
4. **NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY
SUBSCRIBER FROM ICS, LLC OR THROUGH OR FROM THE SERVICE SHALL CREATE
ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.**
### LIMITATION OF LIABILITY:
**ICS, LLC OR ANY OTHER PERSON INVOLVED IN CREATING, INSTALLING,
DELIVERING, TESTING, OR USING THE SERVICE SHALL NOT BE LIABLE FOR ANY
DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES,
RESULTING FROM THE USE OR THE INABILITY TO USE THE SERVICE, OR FOR COST
PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES, OR RESULTING FROM ANY
GOODS OR SERVICES PURCHASED OR OBTAINED, OR MESSAGES RECEIVED OR
TRANSACTIONS ENTERED INTO THROUGH THE SERVICE OR RESULTING FROM
UNAUTHORIZED ACCESS TO, OR ALTERATION OF A USER’S TRANSMISSIONS OR DATA,
INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, USE, DATA,
OR OTHER INTANGIBLE INFORMATION, EVEN IF ICS, LLC HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. THE AGGREGATE LIABILITY FOR ICS, LLC TO
SUBSCRIBER FOR ALL CLAIMS ARISING FROM THE USE OF THE SERVICE IS LIMITED
TO $100.**
1. **EXCLUSIONS AND LIMITATIONS. SOME JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF
LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME
OF THE ABOVE LIMITATIONS MAY NOT APPLY TO SUBSCRIBER.**
2. General Acknowledgments. Subscriber acknowledges that ICS, LLC may
establish general practices and limits concerning use of the
Service, including without limitation the maximum number of days
that email messages, message board postings, or other uploaded
Content will be retained by the Service, the maximum number of email
messages that may be sent from or received by an account on the
Service, the maximum size of any email message that may be sent from
or received by an account on the Service, the maximum disk space
that will be allotted on ICS, LLC’s servers on Subscriber’s behalf,
and the maximum number of times (and the maximum duration for which)
Subscriber may access the Service in a given period of time.
Subscriber agrees that ICS, LLC has no responsibility or liability
for the failure of the Service and the deletion of other Content
maintained or transmitted by the Service. ICS, LLC reserves the
right at any time and from time to time to modify or discontinue,
temporarily or permanently, the Service (or any part thereof) with
or without notice. Subscriber agrees that ICS, LLC shall not be
liable to Subscriber or to any third party for any modification,
suspension, or discontinuance of the Service. Subscriber further
acknowledges that ICS, LLC reserves the right to change these
general practices and limits at any time, in our sole discretion,
with or without notice.
3. Indemnification. Subscriber agrees to indemnify and hold ICS, LLC,
its directors, officers, employees, agents, attorneys, co-branders
or other partners harmless from any claim or demand, including
reasonable attorneys' fees, made by any third party due to or
arising out of the Content Subscriber submits, posts to or otherwise
transmits through the Service, Subscriber’s use of the Service, the
ICS, LLC Equipment and the Software, Subscriber’s connection to the
Service, Subscriber’s violation of this Agreement, or Subscriber’s
infringement of any intellectual property or other right of any
other person or entity.
4. Enforcement. Because user authentication on the Internet is
difficult, ICS, LLC cannot and does not confirm that each user is
who they claim to be. Because ICS, LLC does not and cannot be
involved in user-to-user dealings or control the behavior of
participants on ICS, LLC, in the event that Subscriber has a dispute
with one or more users, ICS, LLC has no ability to prevent or
restrict conduct, communications, or Content which might violate
this Agreement prior to its transmission on or through the Service,
nor can ICS, LLC ensure prompt removal of any such communications or
Content after transmission or posting. Accordingly, ICS, LLC does
not assume responsibility to Subscriber or others for any failure by
ICS, LLC to enforce the provisions contained in this Agreement.
1. Assignment. Subscriber shall have no right to assign this
Agreement.
5. Governing Law. This Agreement and the relationship between
Subscriber and ICS, LLC shall be governed by and construed in
accordance with the laws of the State of Iowa without regard to its
conflicts of law provisions.
6. International Use. Recognizing the global nature of the Internet,
Subscriber agrees to comply with all local rules regarding online
conduct and acceptable Content. Specifically, Subscriber agrees to
comply with all applicable laws regarding the transmission of
technical data exported from the United States or the country in
which Subscriber resides.
7. Time Limitation. Subscriber agrees that regardless of any statute or
law to the contrary, any claim or cause of action arising out of or
related to this Agreement or use of the Service must be filed within
one year after such claim or cause of action arose or be forever
barred.
8. Headings. The section headings and sub-headings contained in this
Agreement are for convenience only and have no legal or contractual
effect.
Miscellaneous:
*Notices:*
For any inquiries or notices required in connection with this Agreement, Subscriber should contact ICS, LLC in writing at 235 Alexander Ave, Ames IA 50010. ICS, LLC will use Subscriber’s email address or mailing address to contact Subscriber regarding the Service, billing, this Agreement, the Privacy Policy, and all other notices and information ICS, LLC deems necessary to provide Subscriber. Accordingly, Subscriber is required to monitor his or her email on a regular basis and provide ICS, LLC with prompt notice of any change to Subscriber’s email address. Subscriber’s use of the Service following delivery of any notice to Subscriber from ICS, LLC will be deemed to be Subscriber’s acknowledgment and acceptance of such notice. It is Subscriber’s sole responsibility to notify ICS, LLC of email address to use for all notices regarding this Agreement, the Privacy Policy, the Price List, the Service, and all other notifications. If Subscriber does not provide a current email address to ICS, LLC, ICS, LLC is not responsible.
*No Relationship:*
Nothing in this Agreement will create any joint venture, joint employer, franchisee-franchiser, employer-employee, or principal-agent relationship with ICS, LLC, nor impose upon either company any obligations for any losses, debts, or other obligations incurred by the other except as expressly set forth herein.
*General:*
This Agreement constitutes the entire agreement and understanding between the parties with respect to the subject matter of this Agreement and supersedes and replaces any and all prior written or verbal agreements. In the event that any portion of this Agreement is held to be unenforceable, the unenforceable portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intentions of the parties and the remainder of the provisions shall remain in full force and effect. ICS, LLC’s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provisions of this Agreement.
*Quality of Service:*
ICS, LLC will make its best effort to provide the bandwidth purchased by Subscriber / Property Manager to the end user or as close as possible given the restraints of the equipment. ICS, LLC will purchase bandwidth from one or more Tier 1 or Tier 2 network providers to maintain this level of service. ICS, LLC’s network providers guarantee the service provided to ICS, LLC. In some instances due to cable runs within the building or distances between hops, the speed may be marginally less than bandwidth purchased by Subscriber / Property Manager. Should bandwidth fall below the service level purchased ICS, LLC will make every reasonable effort to increase bandwidth except where physical cable restrictions or distances do not allow.
If Subscriber has any questions regarding the Service, the ICS, LLC Equipment, the Service, or this Agreement, Subscriber is advised to contact ICS, LLC by emailing to info@ics-llc.net or by calling 515.232.4453.